If you cancel your booking 28 days or more before the arrival date, all monies will be refunded less the deposit. If less than 28 days’ notice is given, no refund will be made. Should you need to change the dates of your booking, you may do so up to 2 weeks before your arrival to another date within the same season. We are unable to alter booking dates with less than 2 weeks’ notice.
The only exceptions to this statement are as explained below in respect of our legal obligation to abide by Government rulings such as those necessitated by the COVID pandemic.
COVID / Pandemic exceptions
The following clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions relating to the COVID pandemic or other such national or international emergencies.
Please understand that, as a small business, refunding monies paid can cripple us, so with that in mind we always prefer that you postpone your visit and carry forward any payments made. However, where the law gives you the right to cancel, we accept this. The rights in this clause are additional to any other rights either of us may have in our terms and conditions. We promise to do all we can to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. As far as we are able to check this at the time of a booking request, we reserve the right not to accept your booking if we believe it is either against the law or against the interests of our Park and other campers. We do not have to prove or justify our reasons for not accepting your booking.
Our promise also means that there are limited circumstances in which we may need to cancel your holiday. Both you, the visitor, and we, The Red Shoot Camping Park, have the right to cancel your holiday, or any full unused days, if the law prevents you from visiting or staying with us, or if Government guidance means you should not stay or visit. In these cases, from our side, we will always offer you the opportunity to carry your payments forward to a later date, but if this is not possible for you, we will refund your booking in full. Should you need to cancel for a genuine COVID pandemic related reason that is personal to your circumstances and not an obvious Government restriction, we may ask you to provide evidence. Please call us to discuss as soon as possible and be aware that we can only accept your cancellation for COVID reasons relating to those individuals in the party booking.
If your holiday has started, we will refund in full any full days unused when we cancel. We will not charge an administration fee.
Changes to our facilities and services
In order to comply with Government regulations or recommendations, we may make reasonable changes to our facilities and services provided these changes do not materially reduce their quality. Our changes may reflect amendments to relevant laws and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.
If we make changes to our facilities and services which materially reduce their quality, we will give you the choice between confirming your booking, agreeing new booking dates with us, or cancelling. If your holiday has not started and you are unable to postpone your visit, we will refund your booking in full. If your holiday has started, we will refund in full any full days unused when we cancel.