Terms and conditions

We don’t like this bit any more than you do, but have found it’s necessary to ensure we are all happy!  Please read it carefully.

Admission to the Park implies a commitment to uphold the rules of the Park which set out general standards of conduct and behaviour expected. Any person in breach of these rules may be asked to leave the Park with no refund. The management is entitled to refuse admission if deemed necessary even when a prior booking has been made. We do our best to ensure that all our campers are able to enjoy their time with us with the best conditions we can offer.  With this in mind, we reserve the right to alter your pitch allocation without notification. We may also not allow you to stay on the Park if your accommodation differs from the specification you reserved. Please check your confirmation carefully to ensure you have given the correct information.

Season: 1st March – 31st October

Bookings: We reserve the right to refuse any booking.  Booking requests can be placed on our online enquiry and availability portal  Please note however, that you will not be making a confirmed booking at this stage and no money will be deducted from your card.  After entering your card details you will be directed to a screen which appears to confirm your booking but this is not the case.  We need to check and authorise your request and once this is done you will receive an email confirming your booking.  Group bookings cannot be made online, you must call us on 01425 473789 for any group bookings.

If you make a booking, a contract exists between you and The Red Shoot Camping Park as soon as we have issued our confirmation and you should check this carefully to see that it reflects your wishes.

Minimum advanced booking – 2 nights unless otherwise stated or by prior arrangement.

PLEASE NOTE THAT UNIT SIZE RESTRICTIONS APPLY.  FOR TENTS WE WILL NEED THE MAKE AND MODEL (WE CAN FIND THE DIMENSIONS FROM THIS INFORMATION).  IF YOU HAVE A CARAVAN OR MOTORHOME, PLEASE GIVE THE LENGTH AND AWNING DIMENSIONS WHEN YOU BOOK. Tents larger than 6m x 4m are strictly by prior arrangement only. We reserve the right to require you to remove sections or to leave the Camping Park if you exceed the dimensions agreed at the time of booking without prior agreement.

Cancellation policy:  If you cancel your booking 28 days or more before the arrival date, all monies will be refunded less the deposit. If less than 28 days’ notice is given, no refund will be made. Should you need to change the dates of your booking, you may do so up to 2 weeks before your arrival to another date within the same season. We are unable to alter booking dates with less than 2 weeks’ notice.

The only exceptions to this statement are as explained below in respect of our legal obligation to abide by Government rulings, such as those necessitated by the COVID pandemic.

Insurance: You are strongly advised to have travel insurance in place to protect your payment against unexpected illness or other reasons to cancel, as we do not accept responsibility for you being unable to use your reservation.

COVID / Pandemic exceptions to our cancellation policy

The following clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions relating to the COVID pandemic or other such national or international emergencies.

Please understand that, as a small business, refunding monies paid can cripple us, so with that in mind we always prefer that you postpone your visit and carry forward any payments made.  However, where the law gives you the right to cancel, we accept this. The rights in this clause are additional to any other rights either of us may have in our terms and conditions. We promise to do all we can to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. As far as we are able to check this at the time of a booking request, we reserve the right not to accept your booking if we believe it is either against the law or against the interests of our Park and other campers.  We do not have to prove or justify our reasons for not accepting your booking.

Our promise also means that there are limited circumstances in which we may need to cancel your holiday. Both you, the visitor, and we, The Red Shoot Camping Park, have the right to cancel your holiday, or any full unused days, if the law prevents you from visiting or staying with us, or if Government guidance means you should not stay or visit.  In these cases, from our side, we will always offer you the opportunity to carry your payments forward to a later date, but if this is not possible for you, we will refund your booking in full. Should you need to cancel for a genuine COVID pandemic related reason that is personal to your circumstances and not an obvious Government restriction, we may ask you to provide evidence.  Please call us to discuss as soon as possible and be aware that we can only accept your cancellation for COVID reasons relating to those individuals in the party booking.

If your holiday has started, we will refund in full any full days unused when we cancel. We will not charge an administration fee.

Changes to our facilities and services

In order to comply with Government regulations or recommendations, we may make reasonable changes to our facilities and services provided these changes do not materially reduce their quality. Our changes may reflect amendments to relevant laws and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.

If we make changes to our facilities and services which materially reduce their quality, we will give you the choice between confirming your booking, agreeing new booking dates with us, or cancelling. If your holiday has not started and you are unable to postpone your visit,  we will refund your booking in full. If your holiday has started, we will refund in full any full days unused when we cancel.

Easter and May Day Bank Holidays: Minimum advanced booking – 3 nights.

Spring and August Bank Holidays:  Minimum advanced booking – 5 nights.

Mid July/August:  Minimum advanced booking –  3 nights (August Bank Holiday arrivals between 26th and 30th August – minimum 5 nights).

Arrivals:  Your pitch is guaranteed to be available from 2pm.  Latest arrival time is 7pm or before if dark earlier. We reserve the right to charge £20 for arrivals after 7.00pm. This is to protect those of our campers who have already arrived from the disturbance of setting up, headlamps, car noise, banging in tent pegs etc.  All arrivals must check in at Reception before proceeding into the Camping Park, even if you have visited us before.

Departures: Please leave by 1.00pm – failure to do so will incur a further night’s charge. No refunds are given for early departure.

Behaviour:  The use of foul language, threatening behaviour or vandalism is not tolerated.  Any offence of this nature will result in all members of a party being required to leave immediately.  No refund will be given.

Strictly quiet after 10.30pm.

Groups: to protect the tranquillity and comfort of all our campers, the maximum number of units we will site together is 3.  Couples and families only.  Strictly one unit per pitch.

Duke of Edinburgh and school groups accepted out of peak times, please enquire.

BBQs are permitted but must be off the ground to avoid burning the grass; bricks are available on site.

Open fires and burning of wood on BBQs are strictly prohibited.

Cycling and ball games within the Park are restricted at peak times, at management discretion.

Awning extensions are prohibited at peak times and at other times are allowed by agreement only.

Gazebos/rain shelters: we do not encourage these as they compromise the space allocated to you and other campers. If you wish to use one, you MUST ask permission first, follow instructions where to pitch it and pay for it at £10 per night BEFORE you put it up.  We have the right to refuse permission and to remove the gazebo /shelter without notice, if you ignore these instructions. In line with our site licence, STRICTLY NO SIDES ALLOWED.

Generators and air conditioners are prohibited.

Dogs are welcome but must be on a lead at all times, must not foul the Park, and must not be left on the Park unattended.

Mobile and TV reception:  Please be advised that there is poor mobile phone signal, TV reception and no Wifi in our part of the Forest – no big masts thank goodness!

Damage disclaimer:  We do our best to provide a safe environment for your camping experience but we accommodate people from all walks of life and in all conditions and have no control over these factors.  In this respect, we cannot be held responsible for any damage incurred to your property (tents, cars, caravans, camping equipment etc.), howsoever this arises.  We are also not responsible for issues arising from the ground surface (it is your responsibility to check the ground before pitching), trees, the animals and birds in the forest, or forces of nature such as weather, storms, rain, ice etc.

We hope you will enjoy your stay with us.

When making a booking please print this page for your reference.

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