Terms and conditions

We don’t like this bit any more than you do, but have found it’s necessary to ensure we are all happy!  Please read it carefully.

Admission to the Park implies a commitment to uphold the rules of the Park which set out general standards of conduct and behaviour required. Any person in breach of these rules may be asked to leave the Park with no refund. The management is entitled to refuse admission if deemed necessary even when a prior booking has been made. We do our best to ensure that all our campers are able to enjoy their time with us with the best conditions we can offer.  With this in mind, we reserve the right to alter your pitch allocation before your arrival without notification. We may also not allow you to stay on the Park if your accommodation differs from the specification you reserved. Please check your confirmation carefully to ensure you have given the correct information.

Season: 1st March – 31st October

Bookings: We reserve the right to refuse any booking.  Booking requests can be placed on our online enquiry and availability portal. Please note however, that you will not be making a confirmed booking at this stage and no payment is required until you have received confirmation from us with details how to pay.  When the information on the screen says ‘book now’ or ‘your booking’ please be aware you are only at the enquiry stage.  We need to check and approve your request and once this is done you will receive an email confirming that you have a booking.

Group booking requests, one night stays and enquiries to stay within 48hrs cannot be made online, you must call us on 01425 473789.

If you make a booking, a contract exists between you and The Red Shoot Camping Park as soon as we have issued our confirmation and payment has been taken (including any deposit).  You should check this carefully to see that it reflects your wishes.

Minimum advanced booking – 2 nights unless otherwise stated or by prior arrangement.  Management may, at their discretion and subject to availability, allow single night bookings.

PLEASE NOTE THAT UNIT SIZE RESTRICTIONS APPLY.  FOR TENTS WE WILL NEED THE MAKE AND MODEL (WE CAN FIND THE DIMENSIONS FROM THIS INFORMATION).  IF YOU HAVE A CARAVAN OR MOTORHOME, PLEASE GIVE THE SHIPPING LENGTH AND AWNING DIMENSIONS WHEN YOU BOOK. Tents larger than 6m x 4m are strictly by prior arrangement only. We reserve the right to require you to remove sections or to leave the Camping Park if you exceed the dimensions agreed at the time of booking without prior agreement.

Cancellation and refund policy: If you cancel your booking no later than 28 days before the arrival date, the balance of your payment after deduction of your deposit will be refunded.  If less than 28 days’ notice is given to cancel or postpone your booking, no monies are refundable. Should you wish to change the dates of your booking, you may do so up to 2 weeks before your arrival to another later date within the same season.  This is subject to availability and will incur an admin fee of £10. We are unable to alter booking dates with less than 2 weeks’ notice and we cannot transfer your booking into a later season.  If you change your dates within 28 days of arrival, this is classed as a postponed booking and any subsequent cancellation is not eligible for a refund.  As you are making a contract with us as outlined in these terms, your booking may not be transferred to another party or individual.

Insurance: You are strongly advised to have travel insurance in place to protect your payment against unexpected illness or other reasons to cancel, as we do not accept responsibility for you being unable to use your reservation.  If you would like a quote for specialist UK travel insurance, please follow this link to the Compass website for further information.

Easter and May Day Bank Holidays: Minimum advanced booking – 3 nights.

Spring and August Bank Holidays:  Minimum advanced booking – 5 nights.

Mid July/August:  Minimum advanced booking –  3 nights (August Bank Holiday arrivals between 26th and 30th August – minimum 5 nights).

Arrivals:  Your pitch is guaranteed to be available from 2pm.  Latest arrival time is 7pm or before if dark earlier. We reserve the right to charge a fee of £20 for arrivals after 7.00pm. This is to protect those of our campers who have already arrived from the disturbance of setting up, headlamps, car noise, banging in tent pegs etc.  All arrivals must check in at Reception before proceeding into the Camping Park, even if you have visited us before.

Departures: Please leave by 1.00pm – failure to do so will incur a further night’s charge. No refunds are given for early departure.

Behaviour:  The use of foul language, threatening behaviour or vandalism is not tolerated.  Any offence of this nature will result in all members of a party being required to leave immediately.  No refund will be given.

Strictly quiet after 10.30pm.

Groups: to protect the tranquillity and comfort of all our campers, the maximum number of units we will site together is 3.  We will endeavour to allocate adjacent pitches when requested but this is not guaranteed.

Couples and families only.  Strictly one unit per pitch.

Duke of Edinburgh and school groups accepted out of peak times, please enquire.

BBQs are permitted but must be off the ground to avoid burning the grass; bricks are available on site.

Open fires and burning of wood are strictly prohibited.  For safety and consistency, we also do not allow in-built wood burners irrespective of the unit or fuel used, this includes yurts, glamping units, bell tents and campers.

Cycling and ball games within the Park are restricted at peak times, at management discretion.

Awning extensions are prohibited at peak times and at other times are allowed by agreement only.

Gazebos/rain shelters: we do not encourage these as they compromise the space allocated to you and other campers. If you wish to use one, you MUST ask permission first, follow instructions where to pitch it and pay for it at £10 per night BEFORE you put it up.  We have the right to refuse permission and to remove the gazebo /shelter without notice, if you ignore these instructions. In line with our site licence, STRICTLY NO SIDES ALLOWED.

Generators and air conditioners are prohibited.

Drones:  the flying of drones on the park is prohibited.

Dogs are welcome but must be on a lead at all times, must not foul the Park, and must not be left on the Park unattended.

Mobile and TV reception:  Please be advised that there is poor mobile phone signal and TV reception in our part of the Forest – no big masts thank goodness!  We have on-site Wi-Fi (not suitable for streaming or downloading  ) for a small daily cost.  

Damage disclaimer:  We do our best to provide a safe environment for your camping experience but we accommodate people from all walks of life and in all conditions and have no control over these factors.  In this respect, we cannot be held responsible for any damage incurred to your property (tents, cars, caravans, camping equipment etc.), howsoever this arises.  We are also not responsible for issues arising from the ground surface (it is your responsibility to check the ground before pitching), trees, the animals and birds in the forest, or forces of nature such as weather, storms, rain, ice etc.

We hope you will enjoy your stay with us.

When making a booking please print this page for your reference.

Latest News