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Covd-19 - WE'RE GOOD TO GO

AA Covid-19 confident

The information on this page is vital to keeping us open and able to operate in the current climate.

Please select the relevant heading to view the COVID-19 message.

You must read it in its entirety.

 

 

 

COVID secure pre-arrival information for camping

Our highest priority is the safety of our guests and staff.  The information below is vital to keeping us open and able to operate in the current climate. You must read it in its entirety and confirm on arrival that you have done so.

BEFORE YOU LEAVE HOME

Check that all members of your party are COVID-symptom free – if any of you have a new, dry, persistent cough, a high temperature or loss/change of sense of smell/taste please stay at home and contact NHS Test and Trace on 119 to order a test.

Whilst an enhanced cleaning procedure is in place based on Government and industry guidelines, as our shower/toilet facilities are communal, you may like to think about bringing your own disinfectant and disposable cloths, hand soap, disposable gloves and a washing up bowl.  

Don’t forget your hand sanitiser and face mask!

ON ARRIVAL

Please pull up outside reception and remain in your vehicle. A member of our team will come to greet you.

Before we check you in, we will need your confirmation that all members of your party are COVID-symptom free.

Each adult will need to check in with our official NHS QR code poster if we do not already hold their names and mobile phone numbers.  This is required by law and failure to comply is punishable by a fine of £1,000 up to £10.000.

DURING YOUR STAY

Remember that whatever social distancing and group rules are in place at the time of your stay, must be adhered to on site. For the comfort and safety of our team and other campers, anyone not complying will be instructed to leave the park immediately.  It is your responsibility to know what the current laws/rules are and we strongly urge you to familiarise yourself with them before your arrival.  Updated information can be found on the Government website.

No visitors are permitted on site.

Stay at least 2m away from anyone not from your own household or within your ‘support bubble’.

It is essential you follow the pitching instructions. Please respect the separation between units. Use the paths and do not cross other campers’ pitches to access facilities etc.

Follow Government guidelines on hygiene routines, wash hands for 20 seconds regularly or use hand sanitiser if you can’t wash your hands. Don’t touch your face.

Hand sanitiser is available at the entrance to all communal buildings, please use it on entry and exit.

Please use your own onboard facilities (shower and toilet) if you have them to reduce risk to our team and other campers.

There is a pedestrian give-way system in place around the facility block and a one-way system at shop/reception, clearly marked to facilitate social distancing.

You must wear a face covering where possible in the shower/toilet facilities. Please remember that there is only one way in /out, therefore, you will need to exercise care to keep your distance when entering or leaving and we have notices instructing you to give way. Children must be accompanied when using the facilities.

Please don’t queue for the shower/toilet facilities, come back later at a quieter time.

Use the anti-viral spray provided to clean your shower cubical before and after use.  Just spray and go, no wiping is needed.

Keep showers brief, don’t spend any more time in the facility block than absolutely necessary and keep your personal items with you at all times.

Fill your washing up bowl with hot water at the washing up sinks and take it back to your unit to wash your dishes. Dispose of the water back at the facility block, don’t throw it in the hedge!

Our shop is open, but please queue outside in the marked zones until you are called to enter.  Face masks must be worn in the shop and you should sanitise your hands before entering. Goods must not be handled prior to purchase. Children may not enter the shop without an adult.

The play area is open and there is hand sanitiser available to be used on entry. All children must be accompanied by an adult who is responsible for ensuring social distancing is adhered to. The opening times are 8am – 8pm (it will be locked overnight). At the end of each day we sanitise the high touch surfaces as per Government guidelines. If the park becomes too congested entry will be restricted or closed.

If you or a member of your party develop symptoms of a new, dry, continuous cough, high temperature or loss/change in smell/taste, you must not use the facilities. The whole party should pack up and leave the site as soon as possible (informing reception on departure), return to your own home and follow Government guidelines on self-isolation and Test and Trace procedures by calling 119 or on the NHS website.

ON DEPARTURE

Please confirm with reception on departure that everyone in your party has remained symptom-free during your stay with us.

WHAT ELSE ARE WE DOING TO KEEP YOU SAFE?

A full COVID risk assessment has been carried out in compliance with Health and Safety legislation and appropriate policies and procedures are in place.

We have removed pitches in order to reduce our capacity. This is to maximise spacing, enable optimal social distancing and minimise any pressure on our facilities.

Our team have had full training in our COVID secure policies and procedures.

Enhanced cleaning procedures have been implemented based on Government and industry guidelines and recommended products and disposable items are used where possible.

Communal indoor spaces are well ventilated by keeping all doors and windows open and increasing the speed of mechanical ventilation.

Signage is in place around the park to remind you of the 2m rule and direct you around the give-way/one-way systems.

Masks, hand sanitiser, disposable cloths, disposable gloves and disinfectant are all available to purchase from our shop.

Remember that these are testing times for us all and we are doing our best to provide you with as near normal a holiday experience as is possible under the circumstances. Please treat our team and your fellow campers with respect and kindness

COVID secure pre-arrival information for The Byre

Our highest priority is the safety of our guests and staff.  The information below is vital to keeping us open and able to operate in the current climate. You must read it in its entirety and confirm on arrival that you have done so.

BEFORE YOU LEAVE HOME

Check that all members of your party are COVID-symptom free – if any of you have a new, dry, persistent cough, a high temperature or loss/change of sense of smell/taste please stay at home and contact NHS Test and Trace on 119 to order a test.

If everyone is well and fit to travel, please consider bringing the following items: hand sanitiser, face masks, disposable gloves, bedding (bottom sheets are provided).   Hand soap and disinfectant spray are supplied.

To ensure the safety of our housekeeping team we can no longer supply all bedding or towels.  There will be a mattress protector and fitted bottom sheet.  You will need to bring your own pillows, duvet and cover, and towels.

Please be aware of our revised arrival and departure times which are to ensure we have sufficient time to thoroughly ventilate, clean and disinfect the property and protect our housekeeping team.  Please arrive between 5 – 7pm and depart by 9am.

ON ARRIVAL

Please pull up outside reception and remain in your vehicle.  A member of our team will come to greet you.

Before we check you in, we will need your confirmation that all members of your party are COVID-symptom free.

Each adult will need to check in with our official NHS QR code poster if we do not already hold their names and mobile phone numbers.  This is required by law and failure to comply is punishable by a fine of £1,000 up to £10,000.

Your property key will be given to you in a plastic bag which you must keep for key return on your departure.

DURING YOUR STAY

Remember that whatever social distancing and group rules are in place at the time of your stay, must be adhered to on site. For the comfort and safety of our team and other campers, anyone not complying will be instructed to leave the park immediately.  It is your responsibility to know what the current laws/rules are and we strongly urge you to familiarise yourself with them before your arrival.  Updated information can be found on the Government website.

No visitors are permitted on site.

Follow Government guidelines on hygiene routines, wash hands for 20 seconds regularly or use hand sanitiser if you can’t wash your hands.  Don’t touch your face.

To enable a swift and thorough cleaning procedure and to reduce the risk of infection we have removed any non-essential kitchen items, games, books, ornaments etc.  If there is anything you need that you can’t find, please do ask.

Hand sanitiser is available at the entrance to all communal buildings, please use it on entry and exit.

There is a pedestrian give-way system in place around the facility block and a one-way system at shop/reception, clearly marked to facilitate social distancing.

Our shop is open, but please queue outside in the marked zones until you are called to enter.  Face masks must be worn in the shop. Goods must not be handled prior to purchase.  Children may not enter the shop without an adult. Card transactions only accepted.

The play area is open and there is hand sanitiser available to be used on entry.  All children must be accompanied by an adult who is responsible for ensuring social distancing is adhered to.  The opening times are 8am – 8pm (it will be locked overnight).   At the end of each day we will sanitise the high touch surfaces as per Government guidelines.  If the park becomes too congested entry will be restricted or closed.

If you or a member of your party develop symptoms of a new, dry, continuous cough, high temperature or loss/change in smell/taste, you should self- isolate immediately in the property along with any other guests and request a test from Test and Trace by calling 119 or on the NHS website. If you are confirmed to have COVID-19 you must return home immediately if you reasonably can, along with all other group members.  You will be responsible for all extra accommodation charges incurred if you cannot leave the property on your scheduled departure date.

ON DEPARTURE

To help protect our housekeeping team, please strip the beds of the bottom sheet and mattress protector and place in the linen bags provided along with tea towels and oven gloves.

Empty all bins and place rubbish in the skips opposite reception.

Load the dishwasher with as much crockery/cutlery as possible (even if it is clean) and start a wash cycle.

Leave the door and the windows open to ventilate the property before our housekeeping team clean.

Place keys in the plastic bag provided and leave on the kitchen worktop.  Please confirm you have done this on departure.

Confirm with reception on departure that everyone in your party has remained symptom-free during your stay with us.

WHAT ELSE ARE WE DOING TO KEEP YOU SAFE?

A full COVID risk assessment has been carried out in compliance with Health and Safety legislation and appropriate policies and procedures are in place.

We have removed pitches in order to reduce our capacity.  This will maximise spacing, enable optimal social distancing and minimise any pressure on our facilities.

Our team have had full training in our COVID secure policies and procedures.

Enhanced cleaning procedures have been implemented based on Government and industry guidelines and recommended products and disposable items are used where possible.

Communal indoor spaces are well ventilated by keeping all doors and windows open and increasing the speed of mechanical ventilation.

The property is treated with a broad spectrum room sanitiser before your arrival.

Signage is in place around the park to remind you of the 2m rule and direct you around the give-way / one-way system.

Masks, hand sanitiser, disposable cloths, disposable gloves and disinfectant are all available to purchase from our shop.

Remember that these are testing times for us all and we are doing our best to provide you with as near normal a holiday experience as is possible under the circumstances.  Please treat our team and your fellow campers with respect and kindness.

 

COVID secure pre-arrival information for The Bothy & The Drey

Our highest priority is the safety of our guests and staff.  The information below is vital to keeping us open and able to operate in the current climate. You must read it in its entirety and confirm you have done so on arrival.

BEFORE YOU LEAVE HOME

Check that all members of your party are COVID-symptom free – if any of you have a new, dry, persistent cough, a high temperature or loss/change of sense of smell/taste please stay at home and contact NHS Test and Trace on 119 to order a test.

Whilst an enhanced cleaning procedure is in place based on Government and industry guidelines, as our shower/toilet facilities are communal, you may like to think about bringing your own disinfectant and disposable cloths, hand soap, disposable gloves and a washing up bowl.  

Don’t forget your hand sanitiser and face mask!

Please be aware of our arrival and departure times which are to ensure we have sufficient time to thoroughly ventilate, clean and disinfect the property and protect our housekeeping team. Please arrive between 5 – 7pm and depart by 9am.

ON ARRIVAL

Please pull up outside reception and remain in your vehicle. A member of our team will come to greet you.

Before we check you in, we will need your confirmation that all members of your party are COVID-symptom free.

Each adult will need to check in with our official NHS QR code poster if we do not already hold their names and mobile phone numbers.  This is required by law and failure to comply is punishable by a fine of £1,000 up to £10,000.

Your hut key will be given to you in a plastic bag which you must keep for key return on your departure.

DURING YOUR STAY

Remember that whatever social distancing and group rules are in place at the time of your stay, must be adhered to on site. For the comfort and safety of our team and other campers, anyone not complying will be instructed to leave the park immediately.  It is your responsibility to know what the current laws/rules are and we strongly urge you to familiarise yourself with them before your arrival.  Updated information can be found on the Government website.

No visitors are permitted on site.

Stay at least 2m away from anyone not from your own household or within your ‘support bubble’.

Please respect the separation between units. Use the paths and do not cross other campers’ pitches to access facilities etc.

Follow Government guidelines on hygiene routines, wash hands for 20 seconds regularly or use hand sanitiser if you can’t wash your hands. Don’t touch your face.

Hand sanitiser is available at the entrance to all communal buildings, please use it on entry and exit.

There is a pedestrian give-way system in place around the facility block and a one-way system at shop/reception, clearly marked to facilitate social distancing.

You must wear a face covering where possible in the shower/toilet facilities. Please remember that there is only one way in /out, therefore, you will need to exercise care to keep your distance when entering or leaving and we have notices instructing you to give way. Children must be accompanied when using the facilities.

Please don’t queue for the shower/toilet facilities, come back later at a quieter time.

Use the anti-viral spray provided to clean your shower cubical before and after use.  Just spray and go, no wiping is needed.

Keep showers brief, don’t spend any more time in the facility block than absolutely necessary and keep your personal items with you at all times.

Fill your washing up bowl with hot water at the washing up sinks and take it back to your unit to wash your dishes. Dispose of the water back at the facility block, don’t throw it in the hedge!

Our shop is open, but please queue outside in the marked zones until you are called to enter.  Face masks must be worn in the shop and you should sanitise your hands before entering. Goods must not be handled prior to purchase. Children may not enter the shop without an adult.

The play area is open and there is hand sanitiser available to be used on entry. All children must be accompanied by an adult who is responsible for ensuring social distancing is adhered to. The opening times are 8am – 8pm (it will be locked overnight). At the end of each day we sanitise the high touch surfaces as per Government guidelines. If the park becomes too congested entry will be restricted or closed.

If you or a member of your party develop symptoms of a new, dry, continuous cough, high temperature or loss/change in smell/taste, you must not use the facilities. The whole party should pack up and leave the site as soon as possible (informing reception on departure), return to your own home and follow Government guidelines on self-isolation and Test and Trace procedures by calling 119 or on the NHS website.

 

ON DEPARTURE

To help protect our housekeeping team, please strip the beds of the bottom sheet and mattress protector and place in the black bags provided along with the tea towels.

Empty all bins and place rubbish in the skips opposite reception.

Leave the door and the windows open to air the property before our housekeeping team clean.

Place the key in the plastic bag provided and leave on the table. Please confirm you have done this on departure.

Confirm with reception on departure that everyone in your party has remained symptom-free during your stay with us.

WHAT ELSE ARE WE DOING TO KEEP YOU SAFE?

A full COVID risk assessment has been carried out in compliance with Health and Safety legislation and appropriate policies and procedures are in place.

We have removed pitches in order to reduce our capacity. This is to maximise spacing, enable optimal social distancing and minimise any pressure on our facilities.

Our team have had full training in our COVID secure policies and procedures.

Enhanced cleaning procedures have been implemented based on Government and industry guidelines and recommended products and disposable items are used where possible.

Communal indoor spaces are well ventilated by keeping all doors and windows open and increasing the speed of mechanical ventilation.

The bench seat and scatter cushions are rotated between guests to reduce infection risk.

Huts are treated with a broad spectrum room sanitiser before your arrival.

Signage is in place around the park to remind you of the 2m rule and direct you around the give-way / one-way systems.

Masks, hand sanitiser, disposable cloths, disposable gloves and disinfectant are all available to purchase from our shop.

Remember that these are testing times for us all and we are doing our best to provide you with as near normal a holiday experience as is possible under the circumstances. Please treat our team and your fellow campers with respect and kindness.

 

 

Cancellation policy

If you cancel your booking 28 days or more before the arrival date, all monies will be refunded less the deposit. If less than 28 days’ notice is given, no refund will be made. Should you need to change the dates of your booking, you may do so up to 2 weeks before your arrival to another date within the same season. We are unable to alter booking dates with less than 2 weeks’ notice.

The only exceptions to this statement are as explained below in respect of our legal obligation to abide by Government rulings such as those necessitated by the COVID pandemic.

COVID / Pandemic exceptions to our cancellation policy

The following clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions relating to the COVID pandemic or other such national or international emergencies.

Please understand that, as a small business, refunding monies paid can cripple us, so with that in mind we always prefer that you postpone your visit and carry forward any payments made.  However, where the law gives you the right to cancel, we accept this. The rights in this clause are additional to any other rights either of us may have in our terms and conditions. We promise to do all we can to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. As far as we are able to check this at the time of a booking request, we reserve the right not to accept your booking if we believe it is either against the law or against the interests of our Park and other campers.  We do not have to prove or justify our reasons for not accepting your booking.

Our promise also means that there are limited circumstances in which we may need to cancel your holiday. Both you, the visitor, and we, The Red Shoot Camping Park, have the right to cancel your holiday, or any full unused days, if the law prevents you from visiting or staying with us, or if Government guidance means you should not stay or visit.  In these cases, from our side, we will always offer you the opportunity to carry your payments forward to a later date, but if this is not possible for you, we will refund your booking in full. Should you need to cancel for a genuine COVID pandemic related reason that is personal to your circumstances and not an obvious Government restriction, we may ask you to provide evidence.  Please call us to discuss as soon as possible and be aware that we can only accept your cancellation for COVID reasons relating to those individuals in the party booking.

If your holiday has started, we will refund in full any full days unused when we cancel. We will not charge an administration fee.

Changes to our facilities and services

In order to comply with Government regulations or recommendations, we may make reasonable changes to our facilities and services provided these changes do not materially reduce their quality. Our changes may reflect amendments to relevant laws and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.

If we make changes to our facilities and services which materially reduce their quality, we will give you the choice between confirming your booking, agreeing new booking dates with us, or cancelling. If your holiday has not started and you are unable to postpone your visit,  we will refund your booking in full. If your holiday has started, we will refund in full any full days unused when we cancel.

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