We’re Good to Go
Our highest priority is the safety of our guests and staff. As we learn to live safely with COVID-19, there are actions we continue to take to help reduce the spread of all respiratory infections which may cause serious illness in some people.
If a member of our team has symptoms of a respiratory infection and has a high temperature, they are asked to remain at home and avoid contact with other people until they no longer feel unwell.
In accordance with our existing legal obligations, we support and enable any member of our team who wishes to be vaccinated to access their vaccines when offered.
We continue to ventilate all communal spaces in order to reduce the concentration of respiratory particles thus lowering the risk of airborne transmission of respiratory viruses.
We continue to maintain the highest standards of hygiene and cleanliness.
In the event that you do need to cancel your booking due to illness or any other reason, please refer to our cancellation policy as noted below.
Cancellation policy: If you cancel your booking 28 days or more before the arrival date, all monies will be refunded less the deposit. If less than 28 days’ notice is given, no refund will be made. Should you need to change the dates of your booking, you may do so up to 2 weeks before your arrival to another date within the same season. We are unable to alter booking dates with less than 2 weeks’ notice.
Insurance: You are strongly advised to have travel insurance in place to protect your payment against unexpected illness or other reasons to cancel, as we do not accept responsibility for you being unable to use your reservation. If you would like a quote for specialist UK travel insurance, please follow this link to the Compass website for further information.