We don’t like this bit any more than you do, but it’s necessary to ensure we’re all happy! Please read it carefully.

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Admission & Park rules

Admission to the Park implies a commitment to uphold the Park's rules, which set out general standards of conduct and behaviour. Any person in breach of these rules may be asked to leave the Park with no refund. Management is entitled to refuse admission if deemed necessary, even if a prior booking has been made. We strive to ensure that all campers can enjoy their time with us with the best conditions we can offer. Therefore, we reserve the right to alter your pitch allocation before your arrival without notification. We may also not allow you to stay if your accommodation differs from the specification you reserved. Please double-check your confirmation to ensure your details are correct.

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Bookings

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• We reserve the right to refuse any booking.

• Booking requests: Booking requests can be made through our online booking system or by phone. Once your booking is confirmed, you will receive a detailed confirmation email, including receipt of your payment.

• Payment terms: A non-refundable deposit of £50 per week or part thereof is required when making any booking.  The balance is then due 6 weeks prior to arrival. Therefore, if you are booking with less than 6 weeks before your arrival full payment is required at the time of booking.

• Booking within 4 days of arrival: If you wish to arrive within 4 days, you will need to call us on 01425 473789.

• Unit details and accuracy: Please ensure that you provide accurate details about your unit when you make any booking as your pitch is allocated based on the information you provide. If your unit details change, you must let us know straight away.  If you arrive with a different unit, we may not be able to accommodate you, and your payment will not be refunded.

• For group bookings, one-night stays, or bookings within 4 days, please call us on 01425 473789.

• A contract exists between you and The Red Shoot Camping Park as soon as we’ve issued our confirmation and received your payment (including any deposit). Please check the confirmation carefully to ensure it reflects your booking wishes.

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Minimum advanced booking

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• Minimum advance booking: 2 nights unless otherwise stated (please see minimums for holiday periods / peak season shown below) or by prior arrangement.

• Management may allow single-night bookings at their discretion, subject to availability.

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Unit size restrictions

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• For tents, please provide the make and model when booking.

• For caravans or motorhomes, please include the shipping length and awning dimensions.

• Tents larger than 7m x 4m require oversize pitches priced accordingly, please check if you are unsure.

• We reserve the right to require removal of sections or ask you to leave if you exceed the dimensions agreed in your confirmation without prior consent.

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Cancellation & refund policy

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• Your deposit is immediately non-refundable.

• If you cancel your booking no later than 28 days before your arrival date, the balance of your payment (minus your deposit) will be refunded.

• Cancellations made with less than 28 days' notice are non-refundable.

• You may change your booking dates up to 2 weeks before your arrival to a later date within the same season, subject to availability, with a £10 admin fee.

• No changes can be made with less than 2 weeks' notice, and we cannot transfer bookings to another season.

• Changes made within 28 days of arrival will be considered a postponed booking. If you later cancel, no refund will be issued.

• Your booking cannot be transferred to another person or party.

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Insurance

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• You are strongly advised to have travel insurance in place to protect your payment against unexpected illness or other reasons to cancel.

• We are not responsible for any issues that prevent you from using your reservation.

• For UK travel insurance, please visit the Compass website for more information.

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Peak period minimum advanced booking

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• Easter Holiday: Minimum 4-nights.

• May Day Bank Holiday: Minimum 3-nights.

• Spring & August Bank Holidays: Minimum 5-nights.

• Mid July / August: Minimum 3-nights (August Bank Holiday arrivals between 26th and 30th August: minimum 5-nights).

Arrivals

• Your pitch is guaranteed to be available from 2pm.

• The latest arrival time is 7pm, or before dark if earlier.

• We reserve the right to charge a fee of £20 fee for arrivals after 7pm to protect other campers from the disturbance.

• All arrivals must check in at Reception before proceeding to your pitch, even if you’ve visited before.

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Departures

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• Please vacate your pitch by 1pm.

• Failure to do so will incur a further night’s charge.

• No refunds are given for early departures.

• If your pitch is not required after 1pm, you may request to extend your departure to 5pm for a £10 fee. Please check at reception on the day.

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Behaviour

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• Foul language, threatening behaviour, or vandalism will not be tolerated.

• Offenders will be asked to leave immediately, with no refund.

• Strictly quiet after 10:30pm.

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Groups

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• To maintain the tranquillity of the site, the maximum number of units we will site together is 3.

• We will try to allocate adjacent pitches when requested, but this is not guaranteed.

• Only couples and families are allowed. We do not take stag or hen parties and have the right to refuse large groups.

• Strictly one unit per pitch.

• Duke of Edinburgh and school groups are accepted out of peak times—please enquire.

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BBQs & fires

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• BBQs are permitted but must be off the ground to avoid damaging the grass (bricks available on site).

• Open fires and wood burning are strictly prohibited.

• In-built wood burners are also not allowed, including those in yurts, glamping units, bell tents, and campers.

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Cycling & ball games

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• Cycling and ball games are restricted at peak times and are subject to management discretion

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Gazebos/rain shelters

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• Gazebos and rain shelters are not encouraged as they reduce space for other campers.

• If you want to use one, you must get permission first and pay £10 per night before setting it up.

• We may remove any gazebo/shelter set up without permission.

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Generators & air conditioners

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• Generators and air conditioners are prohibited.

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Drones

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• Flying drones on the park is prohibited.

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Dogs

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• Dogs must be kept on a short lead at all times.

• Dogs must be supervised by a responsible adult (over 18).

• Do not leave your dog unsupervised in your tent, vehicle, or glamping accommodation.

• If you do not supervise your dog, we may ask you to remove it from the park.

• Clean up after your dog and dispose of waste in the grey general waste bins.

• We sell doggie bags in the shop.

• Dogs are not allowed in the facilities block, laundry room, or shop.

• Dogs are not permitted on soft furnishings in our Shepherds huts or The Byre.

• We do not accept breeds listed in the Dangerous Dogs Act, including:

  • Pit Bull Terrier

  • Japanese Tosa

  • Dogo Argentino

  • Fila Brasileiro

  • XL Bully

• Assistance dogs are welcome.

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Mobile & TV reception

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• Mobile phone and TV reception is poor due to our location in the Forest.

• We offer Wi-Fi (not suitable for streaming or downloading) for a small daily fee.

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Damage disclaimer

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• Whilst we do our best to provide a safe environment for your camping experience, we cannot be held responsible for damage to your property (e.g., tents, cars, caravans, camping equipment), howsoever this arises.

• We are also not responsible for issues related to the ground surface, (it is your responsibility to check the ground before pitching), trees, animals, birds, or forces of nature such as weather, storms, rain, ice.

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Enjoy your stay!

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• We hope you enjoy your stay with us.

• Please print this page for your reference when making a booking.